Thank you for choosing Excellentia Elite Maid Services. We are committed to delivering exceptional service and maintaining a smooth schedule for all our clients. Please take a moment to review the following guidelines regarding our time estimates and policies for your cleaning service.
*Estimated Cleaning Times
Regular Cleaning: Approximately 1 hour per 1,000 square feet. See details of what’s included in a regular cleaning here.
Deep Cleaning: Approximately 1.5 hours per 1,000 square feet. See details of what’s included in the deep cleaning here.
Here’s a quick reference:
- 1,000 sq. ft. = 1 hour (regular) / 1.5 hours (deep cleaning)
- 2,000 sq. ft. = 2 hours (regular) / 2.5 hours (deep cleaning)
- 3,000 sq. ft. = 3 hours (regular) / 3.5 hours (deep cleaning)
- 4,000 sq. ft. = 4 hours (regular) / 4.5 hours (deep cleaning)
- etc.
*Our cleaning estimates are based on square footage and cleaning type under normal circumstances. Homes that have been neglected, homes with many pets or homes that require extra attention could add additional time required to perform a thorough cleaning. When arriving on the property, we would advise you of any additional time that may be required due to the condition of the home before beginning the cleaning. Please advise us of anything out of the “norm” so that we can plan for your home cleaning properly.
Please have the areas to be cleaned as uncluttered as possible. The less clutter in the home, the more detailed our cleaning can be and the faster we can move through the home.
Our Commitment to You
We customize each cleaning to your preferences, within reason, while adhering to our detailed and efficient cleaning system. Our goal is to meet your expectations while staying on schedule, as other clients rely on our timely arrival for their cleanings.
Additional Time Policy
If additional time is required beyond your scheduled booking, the following applies:
- Overage Policy: If the cleaning requires more than 30 additional minutes, an additional charge of $2.08 per minute will apply. This amount must be paid at the end of the cleaning via credit card given or on file with us.
- Time Limit: To ensure fairness to all clients, we limit cleaning overages to a maximum of 15 minutes beyond your scheduled time. Our team leader will notify you if time is running out and will do their best to complete the work without exceeding this limit.
Accurate Scheduling
Our time estimates are approximately 98% accurate, but if unforeseen circumstances arise, we will make every effort to address them promptly while adhering to this policy.
If you have any questions or concerns about this policy, please don’t hesitate to contact us before booking your service:
- Call: (407) 601-0800
- Text: (407) 900-6467
- Email: clientcare@excellentiacleaning.com
Please keep in mind that we do not clean or perform the following functions:
- Clean bio-hazardous substances (feces, blood, etc.).
- Organization and decluttering, we are there to clean/disinfect.
- Outside window cleaning.
- Lifting or moving heavy furniture. If you would like us to clean behind furniture/appliances/beds, please have the item moved before arrival.
- Carpet/steam cleaning. (Spot cleaning of carpeting is kept to a minimum as we do not carry carpet cleaning equipment).
- Clean areas that are out of reach with a 2-step ladder/stool. This is for the safety of our crew. Limits are placed by our insurance company.
- Service clients who are disrespectful to our cleaners.
We appreciate your understanding and cooperation as we strive to provide the best possible experience for all our clients.