We strive to provide excellent customer service and respond to all of your questions quickly. Here are a few of the most frequently asked questions.
If you do not see your answer below, please do not hesitate to contact us by calling the office at (407) 601-0880 or texting (407) 900-6467 or by email at clientcare@excellentiacleaning.com
How do I reschedule a cleaning with Excellentia | Elite Maids Service?
It’s simple. By calling our office (407) 601-0880 or text (407) 900-6467 or email us at clientcare@excellentiacleaning.com
We will assist you in rescheduling your clean.
There may also be times when the weather makes it unsafe for us to travel and deliver equipment and supplies. It is imperative to keep driveways and sidewalks clear and accessible. A schedule change may also be necessary due to holidays. We appreciate your understanding and cooperation in rescheduling.
I have an alarm system. What do I do on days my house is cleaned?
In the case that your home has a security system, please provide us with the code and the steps we need to take to turn off the alarm. When we leave, we will reset the alarm. It is also possible to disable it on the day of your scheduled clean.
How do I cancel a cleaning with Excellentia | Elite Maids Service?
By calling our office (407) 601-0880 or text (407) 900-6467 or email us at clientcare@excellentiacleaning.com We will assist you in cancelling or rescheduling your cleaning.
A cancellation fee may be charged if you cancel a clean within 48hrs of the appointment date.
What if I want to schedule an extra clean?
You may call the office at (407) 601-0880 or texting (407) 900-6467 and reach us. We will assist you in scheduling an additional clean.
How do I add extra rooms to my clean?
Looking to add on request rooms to your next clean? No problem! You may calling our office (407) 601-0880 or text (407) 900-6467 or email us at clientcare@excellentiacleaning.com
We will assist you with getting on request rooms added to your clean!
What if I want to tip my cleaners?
Are you happy with your clean and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean. You may also tip your cleaning team directly or by calling our office at (407) 601-0880 or texting (407) 900-6467 or email us at clientcare@excellentiacleaning.com
How do I refer a friend or family member?
Please let us know the name of your friend or family member and their contact information. Or have them reach out to us by calling our office at (407) 601-0880 or texting (407) 900-6467 or email us at clientcare@excellentiacleaning.com
There is a special referral bonus that you will earn that could result in discounted or even free cleanings! Please click here for details.
What if I’m not satisfied with the service?
As part of our 110% satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it. We will stay and do the job right until you are ready to give us 5 stars for our work. If, in the absolute rarest of cases, we cannot fulfill our promise to have you 100% satisfied with our service, we will refund 100% of your cost or completely waive the charges. In addition, you will receive 10% cash back for the hassle. That’s what we mean by 110% guarantee. Its unheard of and unmatched in our industry but we would have it no other way. Excellentia means EXCELLENCE in Latin. We put our money where our mouth is.